S 3170

Stuck On Hold Act

Summary

Stuck On Hold Act This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

Bill status

Status: In committee
Sponsor: Sen. John Kennedy [R-LA]
Cosponsors: 1
Policy area: Armed Forces and National Security
Introduced: 2025-11-10
Latest action: 2026-04-29: Committee on Veterans' Affairs. Hearings held.

Committee referrals

Veterans' Affairs Committee: Senate · Hearings By (full committee) · 2026-04-29
Veterans' Affairs Committee: Senate · Referred To · 2025-11-10

Recent actions

2026-04-29: Committee on Veterans' Affairs. Hearings held.
2025-11-10: Read twice and referred to the Committee on Veterans' Affairs.
2025-11-10: Introduced in Senate