S 2495 ยท Keep Call Centers in America Act of 2025
Read twice and referred to the Committee on Commerce, Science, and Transportation.
- Introduced
- Jul 29, 2025
- Latest action
- Jul 29, 2025
- Sponsor
- Sen. Ruben Gallego [D-AZ]
- Policy area
- Science, Technology, Communications
- Cosponsors
- 1
Summary
Keep Call Centers in America Act of 2025 This bill generally requires businesses to make U.S.-based, human customer service agents available to consumers and makes certain businesses ineligible for federal loans or grants if they relocate a call center overseas or contract for overseas call center work. Generally, at the beginning of a customer service communication, agents must disclose their location and, if the agent is outside of the United States, that the consumer may request immediate transfer to a U.S.-based agent. Businesses that use artificial intelligence (AI) for customer service communications must also disclose that a nonhuman AI or machine is being used and that the consumer may request immediate transfer to a U.S.-based, human agent. Separately, the Department of Labor must maintain a list of businesses that operate call centers of a specified size and that either relocate a call center out of the United States or contract call center work overseas. Businesses must generally remain on the list for up to five years, but Labor must remove a business from the list if the business meets certain requirements. Businesses on the list are generally ineligible for federal grants or federally guaranteed loans for a specified period. Businesses with existing federal grants or loans that are added to the list must pay a monthly penalty and are ineligible for further disbursement while they remain on the list. If such a business remains on the list after one year, the grant or loan must be cancelled.
Recent actions
- Jul 29, 2025 Read twice and referred to the Committee on Commerce, Science, and Transportation.
- Jul 29, 2025 Introduced in Senate
Votes
No recorded votes are available for this bill.