HR 7971 ยท Taxpayer Experience Improvement Act
Received in the Senate and Read twice and referred to the Committee on Finance.
- Introduced
- Mar 18, 2026
- Latest action
- Apr 28, 2026
- Sponsor
- Rep. David Schweikert [R-AZ-1]
- Policy area
- Taxation
- Cosponsors
- 1
Summary
Taxpayer Experience Improvement Act This bill requires the Internal Revenue Service (IRS) to provide certain information related to call volume, wait times, and other metrics. The bill also expands online taxpayer accounts and electronic access to federal tax return and refund information. Specifically, the bill requires the IRS to provide in real time on its public website the number of callers for each applicable phone number extension that are (1) connected to speak with an IRS representative, (2) connected to speak with an automated system, and (3) waiting to speak with either an IRS representative or an automated system. The website also must include the longest wait time of any caller waiting to speak with an IRS representative; the estimated wait time to speak with an IRS representative; if a callback service is available or when such service is scheduled to be available; and certain monthly metrics, including the average and median wait times and call lengths. Further, the bill expresses the sense of Congress that, by 2028, the IRS should provide an option to receive a callback for any call that is not answered within five minutes. Finally, the bill requires the IRS to make available (via website or mobile application) to any taxpayer certain information, including tax returns, documents, notices, or letters sent to the taxpayer by the IRS or filed with (or sent to) the IRS by the taxpayer; the status of a federal tax return or refund; and an estimated date for receipt of a refund.
Recent actions
- Apr 28, 2026 Received in the Senate and Read twice and referred to the Committee on Finance.
- Apr 27, 2026 Motion to reconsider laid on the table Agreed to without objection.
- Apr 27, 2026 On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H3102-3103)
- Apr 27, 2026 Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H3102-3103)
- Apr 27, 2026 DEBATE - The House proceeded with forty minutes of debate on H.R. 7971.
- Apr 27, 2026 Considered under suspension of the rules. (consideration: CR H3101-3104)
- Apr 27, 2026 Mr. Smith (MO) moved to suspend the rules and pass the bill, as amended.
- Apr 9, 2026 Placed on the Union Calendar, Calendar No. 527.
Votes
No recorded votes are available for this bill.