HR 5992

Stuck On Hold Act

Summary

Stuck On Hold Act This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

Bill status

Status: In committee
Sponsor: Rep. Ken Calvert [R-CA-41]
Cosponsors: 8
Policy area: Armed Forces and National Security
Introduced: 2025-11-10
Latest action: 2025-11-17: Referred to the Subcommittee on Economic Opportunity.

Committee referrals

Veterans' Affairs Committee: House · Referred To · 2025-11-10

Recent actions

2025-11-17: Referred to the Subcommittee on Economic Opportunity.
2025-11-10: Referred to the House Committee on Veterans' Affairs.
2025-11-10: Introduced in House
2025-11-10: Introduced in House